The Old Swan ("us", "we" or "our") is committed to respecting your privacy and to complying with applicable data protection and privacy laws.
If you do submit personal information by completing a web form, for example, you can be assured that we will use your personal information only to support your continuing relationship with The Old Swan.
We wish to help you make informed decisions, so please take a few moments to read the sections below and learn how we may use your personal information.
Personal information collection
We endeavour to collect and use your personal information only with your knowledge and consent and typically when you use our services, make customer enquiries, register for information or other services, request information, submit a job application or when you respond to communications from us.
The type of personal information we may collect could include, for example, your name and postal address, date of birth, telephone number, email address, and credit/debit card information.
If you choose to provide us with personal information it will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you.
Non-personal identifying information
We may also collect non-personally identifying information about your visit to our website based on your browsing activities. This information may include the pages you browse and the services viewed for example. This helps us to better manage and develop our site, to provide you with a more enjoyable, customised service and experience in the future, and to help us develop and deliver better services tailored to your individual interests and needs.
From time to time, if you consented accordingly we may also store and use your information to contact you for market research and marketing purposes. We may contact you by email, phone or mail.
How will we use your information?
We may use your information for a number of purposes which may include; managing and administering your account, delivering services, information requested by you, responding to complaints or account enquiries, administering debt recoveries, verifying your identity when required.
We may also contact you with information about new developments, products, services and special offers by post, telephone and automated means such as email (subject to any preferences expressed by you).
If you have consented to receive details of services and updates you can contact us at any time to have your details removed from our list, to update your information or to otherwise tell us how you would like to receive information about our and/or third party products and services.
To update your marketing preferences please contact us.
When will we disclose your information to others?
Please note that The Old Swan does not sell or pass your personal information to third parties (other than as set out in the paragraph above) unless you have given us permission or unless it is strictly necessary to deliver the services used by you.
For example, we may disclose your data to a credit card company to validate your credit card details and obtain payment.
The Old Swan may also be obliged to disclose your personal information to meet any legal or regulatory requirements (for example to comply with a court order) or obligations in accordance with applicable law.
In submitting a job application you should be aware we may contact you to discuss if there are other opportunities or provide you with recommended jobs or contact you for other jobs you may be interested in. You can change your mind and withdraw such consent at any time.
How long do we keep your information for?
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place.
In most cases, this means we will keep your information for as long as you continue to use our services, and for a reasonable period of time afterwards if you stop doing so, to see if we can persuade you to come back to us. After that we will delete it other than where we lawfully can keep any data for audit or legal reasons.
We shall keep data on our prospect database for not longer than 3 years from receipt subject to an individual’s right to unsubscribe or be forgotten at any time.
Access to your information
You can contact us at any time to obtain details of the personal information we may hold about you.
Please tell us your name and address. We would also be grateful if could provide brief details of what information you want a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.
The Old Swan recognises that its customers are increasingly concerned about how companies protect personal information from misuse and abuse and about privacy in general. The Old Swan is constantly reviewing and enhancing its technical, physical and managerial procedures and rules to protect your personal data from unauthorised access, accidental loss and/or destruction. For example, our website is covered by HTTPS.
Please be aware that communications over the Internet, such as emails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the Internet. The Old Swan cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Monitoring and or recording of communications
Monitoring or recording of your calls, emails, text messages and other communications may take place in accordance with UK law, and in particular for business purposes, such as for quality control and training, to prevent unauthorised use of our website, to ensure effective systems operation and in order to prevent or detect crime.
The Old Swan ("Us", "We" or "Our") uses cookie technology ("Cookies") on this web site (the "Site") for the reasons set out below.
Our registration section collects information from you when you first register on the Site and stores it safely. In order to access and view personal details, you will be required to enter your email address and password.
In order to further ensure your online experience with The Old Swan is as enjoyable as possible, We work to ensure that We only present you with information and content that your hardware can handle. We do this by checking to see what software, plug-ins and connection settings you have.
If you have any questions, please contact us.